Partner
Retail & Customer Service
MIMS caters for clients that demand the highest standard in customer interaction management. MIMS for retailers such as automotive, high end brands luxury brands & premium home systems can utilize MIMS to ensure customer service excellence by capturing client information, improving service delivery time & gaining higher customer satisfaction.
Track field personnel location & status
MIMS application automatically tracks the location of your staff across your organisation. The GPS location is displayed on MIMS server for quick dispatch of personnel to customer locations or monitoring attendence
Capture customer details, and identify his preferences
MIMS provides an easy to use capture tool to quickly enter customer details and preferences right on the mobile device. Prefered brand, type & options be it a vehicle or luxury item. The captured information can be shared with other staff for quickly identifying the customer needs and issuing sales offers on demand.
Dispatch services tasks to staff and monitor progress
Create & issue tasks for differrent personnel such as vehicle maintenance mechanics or home entertainment system installation including customizable checklists to ensure procedure compliance. Save created tasks & re-issue on demand. Monitor the status of issued tasks, track progress, get notified and know in real time your top performers .
SOLUTION BENEFITS
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Makes functions of customer interaction seamless for:
Maintenance crews
Sales & field marketing
Home repairs
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Allows real performance measurement of field personnel
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Enhances work force efficiency
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Eases procedure Compliance
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Track employee work progress & location in real time
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Eliminates manual paper work
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Quick capture of customer insight information
Run meaningful analysis to better understand customer needs
MIMS Dashboard & MIMS reporting engine provides a powerful tool to understand your customer from captured analysis information. Use the information to notify staff immediately of special instructions for a customer right on their mobile device.
Search for spare part, update duty rosters & connect on demand
MIMS flexible platform can integrate with stock management systems to inform field personnel of spare part availability & location. MIMS allows personnel to know changes in shifts and connect with their management from the convenience of their mobile device.